Shipping & Refund Policy

Made to order

DecArt is a business-to-business manufacturer. Almost everything we ship is produced against a confirmed order rather than pulled from stock.

Dispatch timelines

Typical dispatch is 2–4 weeks depending on quantity and customisation. The timeline that applies to your order is confirmed on your quotation and takes precedence over this page.

Freight and delivery

We deliver pan-India by surface transport. Freight and unloading are charged as stated on the quotation. Delivery is to the site address on the purchase order.

Transit damage and shortages

Please inspect the consignment on delivery. Report transit damage or shortages within 48 hours with photographs so we can raise the claim and replace the affected items.

Manufacturing defects

Manufacturing defects are resolved by repair or replacement of the affected part or unit first, per the warranty terms applicable to your order. Component warranties (mechanisms, gas lifts, castors) are as stated on the quotation.

Cancellations

Cancellations are accepted only before production starts. Advances against custom production are non-refundable once materials have been cut.

Returns

Returns are not accepted on customised goods except in the case of a verified manufacturing defect.

Raising a claim

Write to info@decartseatings.in or call +91 93119 42001 with your order reference and photographs.